DELIVERY OF GOODS

Update on delivery services via Australia Post due to the Coronavirus

 

16 March 2020

Australia Post is taking action to help protect the health and safety of our staff and customers in relation to the spread of coronavirus COVID19.

From today, the Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one-another.

Further, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

occur, we will keep customers updated.

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly only upon receipt of full payment.

 

If an order is placed on a Friday afternoon after 12pm then delivery will be dispatched on a Monday morning. If delivery is urgent then please call 08 9303 2638 and we will make every effort to get the order ready for dispatch that day.

Delivery may take between 2 and 14 days, depending on the delivery option and area to be delivered too. Delivery times are only estimates and may take longer during Christmas and Easter times or other Public Holidays.

 

If  an order is placed on a Public Holiday in Western Australia the items will be dispatched the next working day.

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We will not be liable to you for any delay in delivery how so ever arising. You are responsible for ensuring the correct shipping information is provided, we will not be liable to you if you provided to us incomplete or incorrect shipping information. You will be liable for any fees incurred as a result of incomplete or incorrect shipping information.

 

Damaged or lost orders should be resolved with Australia Post or the courier company directly. We are not responsible for goods that are damaged in transit or not received but we will do our best to help you in this situation.

 

Replacement of damaged or lost items is made at the discretion of discoverypaintingpty.com